Cancellation and Alteration Policy


Cancellation (only applicable for bookings of more than 10 rooms)

Any modification or cancellation to your reservation must be notified and made in writing to Congress Secretariat via email or fax to +603 79322132.

For cancellation on/before May 22, 2020 will be refunded less one night deposit. Cancellation received after May 22, 2020 will be no refund.

  • On/before MARCH 23, 2020 (90 days) prior event: 20% of the total partial cancellation of room block without penalty
  • On/before APRIL 23, 2020 (60 days) prior event: 15% of the total partial cancellation of room block without penalty
  • On/before MAY 23, 2020 (30 days) prior event: 10% of the total partial cancellation of room block without penalty
  • After MAY 23, 2020 / No Show OR Cancellation will be allowed.